When should I call my carrier instead of my agent?

Call your insurance carrier directly for the fastest service if you need a new insurance card, have questions about a claim or billing issue, want to confirm your coverage or benefits, have questions about prescription drug coverage or network providers, or need to update payment information.

When should I call my CSG agent?

Contact your agent if you want to review or change your plan, are considering switching to a different carrier, need help understanding your options during open enrollment, or have questions about which plan best fits your needs.

When can I switch my Medicare plan?

The Annual Open Enrollment period runs from October 15 to December 7 each year. Special enrollment periods go into effect when you have just moved to a new area, have lost employer coverage, or are newly enrolling in Medicare. Medigap (Supplement) plans can be changed at any time.

When can I switch an individual or family plan?

During Open Enrollment, which runs January 1 through March 31, or after a qualifying life event such as a loss in coverage, marriage, divorce, birth or moving.

For clients

Client resources

Experience the distinct advantage of working with CSG Insurance Pros. Everything below is here to save you a phone call, or point you at the right one.

Save yourself a transfer

When to call your carrier, and when to call us

Some things only your insurance carrier can do. Others are exactly what your agent is for. Here is the split.

Contact your insurance carrier if you:

Need a new insurance card
Have questions about a claim or other billing issue
Want to confirm your coverage or benefits
Have questions about prescription drug coverage or network providers
Need to update payment information

Member portal links for every carrier we work with are further down this page.

Contact your CSG agent if you:

Want to review or change your plan
Are considering switching to a different carrier
Need help understanding your options during open enrollment
Have questions about which plan best fits your needs

Talk to an agent

Member portals

Links to carrier member portals

Sixteen carriers, straight to the member login. These links open on the carrier’s own website.

Carrier names are listed for member-login convenience only and do not imply endorsement.

Sign up for dental insurance

Click through to sign up for the dental plan of your choice.

Delta Dental Humana Dental

Not sure which to choose? Compare dental coverage options or call us.

Google reviews

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Client questions

When should I call my carrier instead of my agent?: Call your insurance carrier directly for the fastest service if you need a new insurance card, have questions about a claim or billing issue, want to confirm your coverage or benefits, have questions about prescription drug coverage or network providers, or need to update payment information.
When should I call my CSG agent?: Contact your agent if you want to review or change your plan, are considering switching to a different carrier, need help understanding your options during open enrollment, or have questions about which plan best fits your needs.
When can I switch my Medicare plan?: The Annual Open Enrollment period runs from October 15 to December 7 each year. Special enrollment periods go into effect when you have just moved to a new area, have lost employer coverage, or are newly enrolling in Medicare. Medigap (Supplement) plans can be changed at any time.
When can I switch an individual or family plan?: During Open Enrollment, which runs January 1 through March 31, or after a qualifying life event such as a loss in coverage, marriage, divorce, birth or moving.

Need a hand with something not listed here?

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Or explore our Medicare FAQs and latest articles.